Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How much is shipping?
How much is shipping?
Shipping is completely free on all UK orders. Every order is sent with fully tracked delivery, typically arriving within 6-11 working days.
What is your return policy?
What is your return policy?
We offer a 30-day return policy. If you're not completely happy, you can return your item within 30 days of delivery for a refund, provided it's in its original condition and packaging.
How do I return an item?
How do I return an item?
Simply email our support team at info@sunvaris.com and we'll guide you through the process.
When will I receive my refund?
When will I receive my refund?
Once we've received and checked your returned item, your refund will be processed to your original payment method within 14 days
Orders & Tracking
How do I track my order?
How do I track my order?
Enter your order number and email or phone number in the tracking tool above, or use your tracking number directly. You will then see the latest updates on your delivery.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to change or cancel, please contact us at info@sunvaris.com as quickly as possible. We'll always do our best to help, though orders that have already been dispatched can't be changed.
How long does delivery take?
How long does delivery take?
We offer free UK delivery on all orders. Your order will typically arrive within 6-11 business days.
When will my order be dispatched?
When will my order be dispatched?
Orders are usually dispatched within 1-3 business days. Once your order is on its way, you will receive a confirmation email with your tracking details.
I haven't received my tracking information. What should I do?
I haven't received my tracking information. What should I do?
Tracking details are sent by email once your order has been dispatched. Please check your spam or junk folder. If you still cannot find it, contact us and we will be happy to help.
My tracking hasn't updated. Is something wrong?
My tracking hasn't updated. Is something wrong?
Tracking can occasionally take 24 to 48 hours to update while your parcel moves through the delivery network. If there are no updates after this time, please get in touch and we will look into it for you.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
If your order has not yet been dispatched, contact us as soon as possible and we will do our best to update it. Once an order has been dispatched, we are unable to change the address.
Support
How do I reach out?
How do I reach out?
Our friendly UK support team is here to help. Just email info@sunvaris.com or go to our contact page and we'll get back to you within 24 hours.