Refund policy
Return Period & Conditions
We accept returns within 30 days of receipt, for both defective and non-defective products, provided they are new or lightly used.
The product may not have been used beyond what is necessary to assess its nature, characteristics, and functioning.
If your order has not yet been shipped, you can cancel it free of charge by contacting us.
As a consumer in the UK, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. SUNVARIS extends this window to a full 30 days for added peace of mind.
To exercise your right to cancel, you can send an email within this period to info@sunvaris.com with: your name and address, order number, and the products you wish to return.
You may also use the model cancellation form, but this is not required.
After notifying us of your cancellation, you have 14 days to return the product. In the case of a valid cancellation, you will receive the full purchase amount, including any standard shipping costs, within 14 days of receiving the returned goods, or proof that they have been sent back.
To be eligible for a return, the product must:
- Be in the same condition as when received
- Be new or only tried out (not used for an extended period)
- Be hygienically acceptable (no stains, odours, or wear)
- Be complete, including original packaging and accessories
- Be accompanied by proof of purchase (order number or confirmation)
How to Start a Return
To register a return, contact our customer service via:
Email: info@sunvaris.com
Please include the following details:
- Order number
- Name of the recipient
- Delivery address
- Reason for return
We respond within 24 to 48 hours (on business days) and will send you clear return instructions.
Once approved, you can return the product by post according to the indicated return method.
Important: We strongly advise using a shipping method with track and trace. SUNVARIS is not responsible for return shipments that are lost in transit without tracking.
Return Costs & Shipping Method
- Returns are processed by post
- Return costs are at the customer's expense
- No restocking fees are charged
Exception: In the case of a defective, damaged, or incorrectly delivered product, we will fully reimburse all return costs.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon receipt. If you receive a product that is:
- Defective
- Damaged
- Incorrectly delivered
Please report this to us as soon as possible, preferably within 48 hours of receipt, via info@sunvaris.com and include:
- Photos of the issue
- Your order number
We will assess your report and arrange a free return, followed by a full refund or replacement product.
Return costs are always free in these cases.
Non-Returnable Items
The following items cannot be returned:
- Personalised or custom-made products
- Gift cards
Exchanging Products
We offer exchanges for different colours or variants.
For the fastest processing:
- Return the original product via the standard return process
- Place a new order directly for the desired item
This way you don't have to wait until the return has been fully processed.
Refunds
Once we have received your return:
- Inspection: within 2 business days
- Confirmation: by email (approved or rejected)
After approval, the refund will be processed as soon as possible. In accordance with your statutory cancellation rights, the refund will take place no later than 14 days after we receive the returned goods, or proof that they have been sent back.
The refund will be made via the same payment method as your original purchase.
Your Legal Rights (UK)
This return policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to repair, replacement, or refund when a product does not conform to the contract.
Company Name: Zyntera LTD T/A Sunvaris
Email: info@sunvaris.com
Phone: +447846789814
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,
Hours of Operation: Monday to Friday: 10:00-18:00 (GMT)
Response Time: Within 24 hours